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Revolut Limited
Financial Ombudsman decision DRN-5757110 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
transactions totalling just over £4,000 were made from Ms P’s account toa retailer based overseas. Ms P discovered the transactions the same day and contacted Revolut to report them as unauthorised.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5757110.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.