Lowell Portfolio I Limited

Financial Ombudsman decision DRN-5756367 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Lowell partially upheld Mrs G’s complaint for the service they provided on the phone and offered £25 compensation for this.Complaint handling

Mrs G complains that Lowell Portfolio I Ltd (Lowell) have been unfairly pursuing her for a debt that isn’t hers.Service failure

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5756367.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.