MONZO BANK LIMITED
Financial Ombudsman decision DRN-5756120 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Monzo is entitled to end its relationship with a customer, as long as this is done in line with the terms and conditions of the account and is what I consider to be fair and reasonable.Account closed or refused
The marker that Monzo filed with Cifas against Mr I is intended to record that there’s been a ‘misuse of facility’ – relating to using his account to receive fraudulent funds.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5756120.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.