Firms › Co-operative Bank Financial Advisers Limited ›
Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-5754397 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Oct 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
failed to inform her of, a payment they requestedPayment delayed or failed
told incorrectly, that Co-op do not always attempt contact with a customer when a payment is temporarily heldComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5754397.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.