Firms › American Express Services Europe Limited ›
American Express Services Europe Limited
Financial Ombudsman decision DRN-5752144 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr G then discovered that his credit card had been charged £144 (£72 x 2) for lounge access on 26 March 2025 and £96 for lounge access on 4 April 2025.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5752144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.