Lloyds Bank PLC

Financial Ombudsman decision DRN-5748320 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mr G asked Lloyds to refund the money he’d spent between 2 and 10 March 2025, and asked Lloyds to raise chargebacks for older payments as the gambling companies had used the incorrect merchant code.Card dispute or chargeback

Mr G says Lloyds should have realised he was a vulnerable consumer as he spent over £10,000 on gambling in less than three months.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5748320.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.