Barclays Bank Plc
Financial Ombudsman decision DRN-5748224 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
a payment to Mr G’s credit card was delayed, but received on timePayment delayed or failed
Mr G complains Barclays Bank UK PLC’s IT outage caused him significant inconvenienceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5748224.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.