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American Express Services Europe Limited
Financial Ombudsman decision DRN-5746819 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss M complains American Express Services Europe Limited (“American Express”) didn’t do enough to help get a refund for a transaction made on her credit card.Card dispute or chargeback
She said communications had been poor throughout the process, with her dispute being closed without a clear explanation.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5746819.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.