Vanquis Bank Limited

Financial Ombudsman decision DRN-5746013 Not upheld

Not upheldoutcome, as published by the Ombudsman

£987redress stated in the decision

Mon Sep 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

a credit card account which he says was opened by someone else without his knowledge or consentUnauthorised transaction

Mrs T has provided detailed information about Mr T’s circumstances and in particular, his vulnerabilitiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5746013.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.