Firms › Starling Bank Limited ›
Starling Bank Limited
Financial Ombudsman decision DRN-5745928 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
refused to refund her for cash machine withdrawals which she said she hadn’t authorisedUnauthorised transaction
it hadn’t provided Ms C with an update on her claim within its agreed service levels of 5 working daysComplaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5745928.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.