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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5742479 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr S found that his main bank account was suddenly closed in 2025Account closed or refused
He brought his complaint to the ombudsman service, and we told NatWest of the issue Mr W had raised.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5742479.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.