Barclays Bank UK PLC

Financial Ombudsman decision DRN-5741543 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr H complains Barclays Bank UK PLC unfairly closed his accountAccount closed or refused

Barclays explained its review and closure of the account was fair and in keeping with the account terms and its regulatory duties. However, it accepted that the service it provided fell below reasonable standards.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5741543.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.