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Link Financial Outsourcing Limited
Financial Ombudsman decision DRN-5740370 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Sep 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
failed to correctly apply payments to her debts from her debt management plan (DMP) leading to them harassing her about the debtTreatment in financial difficulty
She’s also says Link failed to properly investigate the issue when she first raised itComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5740370.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.