MONZO BANK LIMITED
Financial Ombudsman decision DRN-5737586 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Monzo Bank Ltd closed his account and transferred his account balance elsewhere.Account closed or refused
He explained to Monzo that due to multiple health conditions, he was a vulnerable individualSupport for vulnerable customers
Rules cited
FCA DISP (Dispute Resolution), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5737586.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.