Clydesdale Bank Plc
Financial Ombudsman decision DRN-5735283 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Having deposited a cheque for a fairly sizeable sum of money, not only were they no closer to being able to access their funds after several monthsPayment delayed or failed
I am directing Virgin to pay Mr and Mrs S compensation of £100 ... to recognise the added frustration caused at a time that was already difficult for them. I’m satisfied this sum fairly recognises the impact caused by the limitations of some of Virgin’s communication and support.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5735283.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.