Lloyds Bank PLC

Financial Ombudsman decision DRN-5734787 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr E took out an interest-only mortgage with Lloyds in 2016.Mortgage administration

Mr E complains that Lloyds Bank PLC didn’t treat him fairly when he was in difficult financial and personal circumstances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5734787.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.