Lloyds Bank PLC

Financial Ombudsman decision DRN-5734353 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr B complains that Lloyds Bank PLC suspended his debit card while he was abroad.Funds blocked or frozen

I think it would be helpful to explain to Mr B that we are not the regulator – we are a complaints resolution service. Our remit is to consider the individual circumstances of a complaint to decide if there has been a financial loss and or material distress and inconvenience caused to that customer because of something the business did wrong.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5734353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.