MONZO BANK LIMITED
Financial Ombudsman decision DRN-5733735 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Monzo maintained the account closure was fair.Account closed or refused
Monzo loaded a CIFAS marker against Mr M at this time due to the report received.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5733735.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.