MONZO BANK LIMITED
Financial Ombudsman decision DRN-5732660 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Monzo is entitled to close an account, just as a customer may close an account with it.Account closed or refused
I find that it’s fair for Monzo to retain the marker applied against Miss O on the Cifas database.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5732660.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.