Tandem Bank Limited
Financial Ombudsman decision DRN-5732295 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Ms B complains Tandem Bank Limited (“Tandem”) falsely claimed her account was in arrears on multiple occasions.Treatment in financial difficulty
Tandem’s service issues caused Ms B distress and inconvenience from 30 October 2024, when she was falsely told her account was in arrears, to 4 November 2024 when, after being kept on hold for over an hour, Tandem reassured Ms B her account wasn’t in arrears.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5732295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.