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Capquest Debt Recovery Limited
Financial Ombudsman decision DRN-5731667 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
he said Capquest should have sent him a copy of the credit agreement, statements, default notice and other documents when first getting in touchComplaint handling
He was also unhappy at Capquest using his personal details.Data and privacy
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5731667.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.