Lloyds Bank PLC

Financial Ombudsman decision DRN-5731423 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr E complains that Lloyds Bank PLC (Lloyds) is refusing to refund him the amount he lost as the result of a scam.APP scam refund refused

When payments are made by card the only recovery option Lloyds has is to request a chargeback.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5731423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.