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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5729395 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
blocked their personal bank account after it had been notified of a fraud claim from a third partyFunds blocked or frozen
NatWest failed to make reasonable adjustments for him and this had an impact on his mental healthSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5729395.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.