Billing Finance Limited

Financial Ombudsman decision DRN-5728206 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

If Mr P is experiencing financial difficulties I would urge him to speak to BF or their associated partner (if the debt has been passed on), and I would expect BF and/or their associated partner to show Mr P forbearance and give consideration to Mr P’s financial situation, so that a suitable and sustainable repayment plan can be considered to allow the outstanding balance to be cleared.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5728206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.