Wise Payments Limited

Financial Ombudsman decision DRN-5727815 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

He said that he had not made or authorised the payment, which had been made following a call from someone claiming to be from Wise’s fraud department. Wise investigated but did not agree to make a refund.APP scam refund refused

Mr O complains that Wise Payments Limited closed his account without noticeAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5727815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.