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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5726830 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains that Barclays Bank UK PLC trading as Barclaycard didn’t close his credit card account when he asked it to.Account closed or refused
He also explained that this situation has had an emotional impact on him as he is neurodivergent and dealing with misleading information is extremely distressing for him.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5726830.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.