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American Express Services Europe Limited
Financial Ombudsman decision DRN-5726803 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
AESEL submitted a chargeback for the £220, but this was defended by the airline.Card dispute or chargeback
He also explained why he felt the service he received from AESEL in its handling of his claim was poor.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5726803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.