Principality Building Society

Financial Ombudsman decision DRN-5724613 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

account he’d recently opened was closed causing him distress and inconvenienceAccount closed or refused

Principality accepted that the secure message could have been clearerComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5724613.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.