Zopa Bank Limited
Financial Ombudsman decision DRN-5724179 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Zopa also asked about my provisional instruction to amend credit file reporting.Credit file reporting
Miss B is unhappy that Zopa Bank Limited haven’t been administering her loan in accordance with the terms of the loan agreement regarding additional payments that she’s made.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5724179.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.