HSBC UK Bank Plc
Financial Ombudsman decision DRN-5723600 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
raised a dispute about some payments that had left her account between November 2024 and January 2025, using her card detailsCard dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5723600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.