HSBC UK Bank Plc
Financial Ombudsman decision DRN-5720716 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mrs H contacted HSBC wanting it to put the payment of £1,428 on hold and subsequently, asked HSBC to dispute the payment so she could obtain a refundCard dispute or chargeback
During the course of the claim Mrs H complained to HSBC about customer service issues which it responded to on 14 December 2023.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5720716.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.