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TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN-5720360 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

I do think TU’s response to Mrs M’s complaint has exacerbated the impact on her. From mis-categorising her complaint as being about incorrect information on her credit file rather than her information on someone else’s credit file, they didn’t properly engage with her concerns.Complaint handling

Mrs M complains TransUnion International UK Limited (TU) have disclosed information from her credit report to an unauthorised third party.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5720360.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.