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Frasers Group Financial Services Limited
Financial Ombudsman decision DRN-5718464 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
Ms A is also unhappy about the impact this may have on her credit file.Credit file reporting
Ms A complains that Frasers Group Financial Services Limited trading as Studio (“Frasers”) is holding her liable for the cost of goods under her catalogue shopping account which she says she never received.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5718464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.