MONZO BANK LIMITED
Financial Ombudsman decision DRN-5715557 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr I complains that Monzo Bank Ltd is holding him liable for transactions from his account which he says he didn’t authorise.Unauthorised transaction
He has also complained about the customer service he received when he reported the fraud to Monzo.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5715557.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.