Bank of Scotland Plc

Financial Ombudsman decision DRN-5715098 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs H complains that Bank of Scotland plc trading as Halifax UK has charged her interest on her overdraft accountInterest and rates

Halifax responded to Mrs H’s complaint and upheld it in part. It paid her £60 for some poor service she said she received in branch.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5715098.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.