Cumberland Building Society

Financial Ombudsman decision DRN-5712186 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs B complained this wasn’t authorised and asked Cumberland to refund her losses.Unauthorised transaction

Mrs B has complained Cumberland Building Society provided her with false information when she opened a new account in July 2023.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5712186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.