Nationwide Building Society

Financial Ombudsman decision DRN-5709399 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Wed Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Miss F complains that Nationwide Building Society won’t refund her all of the money she lost, after she fell victim to an Authorised Push Payment (“APP”) scam.APP scam refund refused

I’ve considered whether Nationwide should pay Miss F any compensation for the distress and inconvenience she’s experienced as a result of its actions. In considering this, I’ve specifically thought about the period of time that Miss F’s account was blocked for.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5709399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.