Revolut Limited

Financial Ombudsman decision DRN-5707261 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

his account had been restrictedFunds blocked or frozen

Mr D complains Revolut Ltd sent him two factually incorrect emails that meant he didn’t know what had happened to an inheritance he was due to receive. He complains the agents he spoke to had no idea what was happening either.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5707261.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.