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American Express Services Europe Limited
Financial Ombudsman decision DRN-5706991 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
AESEL raised a chargeback for about £95 in early August 2024.Card dispute or chargeback
And by not doing so, it’s caused Mr J additional distress and inconvenience.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5706991.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.