HSBC UK Bank Plc
Financial Ombudsman decision DRN-5706272 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr L complains HSBC UK Bank Plc closed his current account unfairly and they refuse to tell him why.Account closed or refused
Banks do have responsibilities to look for and consider customers’ vulnerabilities when making decisions.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5706272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.