Santander UK Plc
Financial Ombudsman decision DRN-5703742 Upheld
Upheldoutcome, as published by the Ombudsman
£875redress stated in the decision
Tue Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
Mr G says he responded to an advert for a travel company on social media and later spoke to a scammer on the phone where he agreed to purchase some flight tickets.APP scam refund refused
Mr G is disputing both payments as unauthorised.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5703742.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.