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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5702906 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
And they were charged interest.Charges and fees
Mr W and Mrs W complain that National Westminster Bank Public Limited Company has an illogical way of dealing with faster payments and this caused an overdraft on their account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5702906.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.