Santander UK Plc
Financial Ombudsman decision DRN-5702582 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Santander left the mortgage on its standard variable rate for many years before offering Mr D a lower interest rate in late 2024.Interest and rates
Mr D’s complaint is about a mortgage he holds with Santander UK Plc.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5702582.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.