TSB Bank plc

Financial Ombudsman decision DRN-5701634 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Miss A says she was told that she had the option to freeze and unfreeze her card rather than have it cancelledFunds blocked or frozen

the service and communications about this from TSB had been poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5701634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.