NewDay Ltd

Financial Ombudsman decision DRN-5700687 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr S has complained about the way NewDay Ltd trading as Pulse Credit Card handled a claim for money back in relation to a transaction he’d made using his credit card.Card dispute or chargeback

Mr S said he raised six complaints between 18 February 2025 and 12 March 2025 in relation to how NewDay handled the claimComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5700687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.