Clydesdale Bank Plc
Financial Ombudsman decision DRN-5699937 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Wed Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Miss C says that, according to this timescale, the recalled funds should have reached her account by 28 March. They were credited to her account on 2 April.Payment delayed or failed
The lack of clarity and miscommunication around this gave her an expectation that the issue would be resolved three working days earlier than it was.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5699937.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.