Lloyds Bank PLC

Financial Ombudsman decision DRN-5699605 Upheld

Upheldoutcome, as published by the Ombudsman

£39,000redress stated in the decision

Mon Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

B, a limited company, complains that Lloyds Bank Plc won’t reimburse them for funds they lost when they were defrauded.APP scam refund refused

The relevant regulations to payments, the Payment Services Regulations 2017 (PSRs) broadly say that payments that unauthorised payments should be refunded by the bank at the earliest opportunityUnauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5699605.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.