Santander UK Plc
Financial Ombudsman decision DRN-5699501 Not upheld
Not upheldoutcome, as published by the Ombudsman
£22redress stated in the decision
Thu Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander restricted Mr P’s accountFunds blocked or frozen
Santander agreed there had been some service failings and delays with its investigationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5699501.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.