Barclays Bank UK PLC

Financial Ombudsman decision DRN-5699099 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Barclays has accepted it had given Miss B some incorrect information in this web chat, wrongly confirming that her accounts were linked to her offset mortgage.Mortgage administration

the complaint letter sent to Miss B in September 2022, didn’t deal with the wrong advice Miss B had received on a web chat in May 2022.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5699099.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.