Zopa Bank Limited
Financial Ombudsman decision DRN-5698976 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Tue Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
Mrs S complains that Zopa Bank Limited calculated the remaining balance on her loan incorrectlyMortgage administration
failed to make reasonable adjustments when communicating with herSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5698976.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.